"This book really brings operational risk to life, written by someone who has clearly spent time at the coal-face and fronted many of the challenges that operational risk professionals experience. While offering a comprehensive description of a classic framework, the author appraises the practical challenges of implementation rather than offering an academic or textbook solution, while also considering current themes such as FinTech, Covid and operational resilience. This is a thought-provoking read, whether you are starting your operational risk journey or are a seasoned operational risk professional."

Paul Neale, Head of Operational Risk Management, Mizuho International Plc

"If you are in the business of managing operational risk or need to know how to deal with it, then read this book! It is well written, setting out how to work on and improve a firm's operational risk framework with easily understandable tools, methods of working and industry examples. Elena Pykhova has always been passionate about operational risk as a discipline and that passion really comes out in this book."

John Dick, Head of Risk, Bank of Communications, China, London Branch

"An insightful book and a highly engaging, practical and useful guide to operational risk management."

Veronica Lazenby, Chief Risk Officer, Jupiter Asset Management

"Understanding, mitigating and transferring operational risks is a critical part of building resilience. This book lays out best practice in a straightforward and practical way that should improve the ability of a critical sector to weather incidents and disruptions."

Michael Berkowitz, Founding Principal, Resilient Cities Catalyst, former acting Global Head of Opera

"Elena Pykhova teaches and writes in simple, clear and engaging language. As well as her lectures and classes, her book is a must-read for anyone willing to learn about practical and value-added operational risk management."

Daniela Biagi, Head of Group Academy, London Stock Exchange Group

"A very practical, refreshingly enjoyable and lively read, covering all aspects of operational risk management. An essential guide for all individuals respon¬sible for implementing risk management practices in their organizations or those interested to stay current and improve their operational risk solutions."

Qing Yang, Executive Vice Dean, Global Finance Academy, Bank of China University

"This outstanding book gives an excellent insight into the practical applica¬tion of operational risk management in financial services, an important topic in the current unprecedented environment. It offers sensible advice to practitioners."

Miguel Borg, Chief Risk Officer, Bank of Valetta

"In a world that is growing ever more complex and uncertain, effective operational risk management in financial organizations is needed more than ever. This book offers many practical insights that can help opera­tional risk professionals to overcome the unexpected and create value for their organizations."

Simon Ashby, Professor of Financial Services, Vlerick Business School

"A must-read from one of the industry's leading figures that provides essential guidance for anyone involved in operational risk. By anchoring the chapters against a holistic operational risk management framework, the author enables readers to relate the contents to their own frameworks."

Andrew Sheen, Director, AJ Sheen Consulting, Fellow of the Institute of Operational Risk

"Such an outstanding journey through the main topics of operational risk. This book develops critical thinking about predefined concepts of risk, provides remarkable new insights into the changing landscape and explores methods, approaches and practices that are very relevant nowadays."

William Varela, Group Chief Risk Officer, Mercantil Santa Cruz Financial Group