This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning
the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range
of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many
other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness,
ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and
the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16-20, 2020,
the book provides readers with a comprehensive overview of current research and future challenges in the field of service
engineering, together with practical insights into the development of innovative services for various kinds of organizations.