One of the recurrent themes in facilities management is the failure of the design team to understand the needs of the building
users. The end-user frequently feels aggrieved at the perceived lack of foresight applied by the design team. The operation
and maintenance manuals provided are often neither practical nor useful. Examples of an impressive array of carefully indexed
and titled "FM manuals" are often found collecting dust, with the construction record drawings becoming out of date as changes
take place. There have been moves to bridge the gap between construction needs and end-user needs, with the introduction of
the CDM Regulations, and various research initiatives. This has been primarily aimed at the construction industry rather than
the building user. CIRIA has produced this guide to the facilities management manual to focus on the needs of the building
user. The framework presented brings a clear understanding of the capabilities of premises, performance limits, costs, servicing,
maintenance and breakdown procedures, and the long-term management strategy.This guide provides facility managers and other
property operators with an improved understanding of the information required to successfully operate and maintain their facilities.
Clear and specific guidelines are provided for a standard structure and content for the facilities management manual, which
can be regularly updated during the life of the facility. Templates are provided for data presentation, together with a sample
manual and a model specification for preparing a manual.