Managing Your E-Mail
Thinking Outside the Inbox
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It examines the categories and patterns of e-mail misuse and presents practical, research-based explanations, solutions, and quick tips on topics such as: Best practices for responding to e-mail When to choose more traditional communication methods over e-mail How to structure an e-mail for high-impact How to craft more readable and understandable messages Legal pitfalls to avoid Common e-mail myths How to reduce e-mail volume in your organization
Introduction. CHAPTER 1. E-mail's Quirks and Wonders Why e-mail makes us work differently. CHAPTER 2. The Legal Face of E-mail Navigate the pitfalls and stay out of the courthouse. CHAPTER 3. Using E-mail Judiciously It's okay to pick up the phone. CHAPTER 4. The Inbox How to manage your inbox like a pro and reduce e-mail volume in your organization. CHAPTER 5. The Outbox A guide to good citizenry on the e-mail frontier. CHAPTER 6. The Smoking Gun Take control and make e-mail work for you. References. Index.