Talking About Machines

An Ethnography of a Modern Job

Protecting Main Street

Measuring the Customer Experience in Financial Services for Business and Public Policy

Public Relations For Dummies

Loyalty Programs and the Currency Effect

A Comprehensive Guide to Realizing the Power of Points

Positionen im Team Selling

Eine integrative Betrachtung von Verkaufspositionen und Unterstützungsressourcen im B2B-Vertrieb

Kommunikationsmuster in B2B Customer Journeys

Eine Taxonomie des Kommunikationsverhaltens organisationaler Käufer

Shaping a DesignedUp Organisation

The Journey to Design Maturity

Growth Dilemma

Managing Your Brand When Different Customers Want Different Things

Customer Insights into Innovation Strategies for Distributed Market Needs

Social Robot Experience

Analyse der Veränderung der Customer Experience durch den Einsatz von sozialen Service-Robotern

Eco-Label Visual Design and Sustainability

The Impact on Consumer Perceptions and Market Trends

Loyalty Programs and the Currency Effect

A Comprehensive Guide to Realizing the Power of Points

Dare to C.A.R.E

Unlock your potential to transform your life, well-being and customer experience

Learning LangChain

Building AI and LLM Applications with LangChain and LangGraph

Learning LangChain

Building AI and LLM Applications with LangChain and LangGraph

User Engagement Research and Practice

Building Integrations with Mulesoft

Integrating Systems and Unifying Data in the Enterprise

Customer Relationship Management in the Digital Age

CRM Goes Digital

Design and Use of Digital Customer Interface in Marketing, Sales and Service

Building Integrations with MuleSoft

Integrating Systems and Unifying Data in the Enterprise

Growth Dilemma

Managing Your Brand When Different Customers Want Different Things

Customer Service for Hospitality and Tourism

Sales Journey

The Proven System to Multiply Your Income And Business

AI First

The Playbook for a Future-Proof Business and Brand

Mastery of Customer Service in Careers

What Should We Do?

How to Win Clients, Double Profit & Grow Your Home Service Sales

Unreasonable Hospitality

The Remarkable Power of Giving People More Than They Expect

8 Laws of Customer-Focused Leadership

New Rules for Building A Business Around Today’s Customer

100 Proven Ways to Acquire and Keep Clients for Life

The Path to Permanent Business Success

AI Revolution in Customer Service and Support

A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers

Valuing Customer Engagement

Strategies to Measure and Maximize Profitability

Customer Service Delivery in Africa

Consumer Perceptions of Quality in Selected African Countries

Customer Centric Support Services in the Digital Age

The Next Frontier of Competitive Advantage

Service Management Principles for Hospitality & Tourism in the Age of Digital Technology

Transformative Marketing

Combining New Age Technologies and Human Insights

Harvard Business Review Sales Management Handbook

How to Lead High-Performing Sales Teams