Microsoft Dynamics CRM 2011 Scripting Cookbook is full of immediately useable recipes showing you how far you can take customization
in Dynamics. While the book is structured so that each recipe can be tackled separately, for novice users it is recommended
to follow through all the recipes in the order in which they are presented. This book is for those new to Dynamics CRM and
for business analysts interested in gaining additional product specific knowledge. Stepping through the first chapters will
introduce you to the customization process and give you enough knowledge to start looking into more advanced topics. Developers
and web designers of another CRM product will see how their skills can be easily adapted to start customizing Dynamics CRM
2011. You should be familiar with the basic concepts of what a CRM system is and does. Additional knowledge of the current
or a previous version of Dynamics CRM will help, but is not necessary.