This book proposes an innovative new model for transforming racial and cultural lines in health and social care through communication processes, and introduces listening partnerships as a cost-effective, sustainable intervention to improve communication skills.


Transforming Racial and Cultural Lines in Health and Social Care walks the reader through the process of developing the essential skills for racially and culturally effective and compassionate communication. Divided into four parts, the book includes examples that highlight the significance of each skill and provides listening partnerships on each topic. In the final part of the book, Froehlich and Thornton-Marsh interview medical, health, and social care practitioners regarding their experiences in using racially and culturally effective communication to transform health and social care. Improved communication enhances the experience of health and social care for both patients and practitioners and ultimately supports better health outcomes.


Transforming Racial and Cultural Lines in Health and Social Care is essential reading for health and social care students looking to improve their communication skills and provide better care.