«This book presents an approach to a workable process to help an organization maintain clarity of purpose, bridge the gap between the strategic and tactical views, and apply structure to how it monitors its progress. -Terry Balven, Director, Acquisition Business Systems Headquarters, US Air Force Joe Raynus is passionate about improving business performance through holistic, practical approaches - we have spent many hours at the white board discussing the application of theory to real world practices. If you are a business owner or senior manager that wants to set the stage for sustained improvement with increased adaptability to weather the inevitable winds of business change I encourage you to read Improving Business Process Performance to apply Joe's framework as the foundation for creating and delivering value. -Randy Nunley, Director of Operations, Odyssey Systems Consulting Group According to the U.S. Bureau of Labor Statistics, annual productivity has been increasing for decades-but innovation always has to be found to keep on that growth curve. Innovation rarely occurs in a vacuum however- innovation requires not only thought, but a baseline of optimized processes, and an organization that strives for continuous improvement in value. The 21st century move to precise business process modeling, focusing on processes that implement business capabilities, enhances the ability to find, produce & optimize value-creating processes; but it requires rigor, focus, and is itself a business process. In clear prose and with straightforward connection to real business cases, this book explains an approach to business process performance improvement that belongs in every manager's toolkit; every manufacturing, IT, sales & marketing process can benefit from opportunities to optimize and innovate, and Joe Raynus explains how it's done. -Richard Mark Soley, Ph.D., Chairman and CEO, Object Management Group, Inc.»