Online Help

Design and Evaluation

; Thomas M. Duffy ; James E. Palmer

This text is designed to bridge the gap between research and practice, by emphasizing practice from a conceptual viewpoint. The authors discuss and review the literature on online help and they provide a cognitive perspective on the design and evaluation issues. Les mer
Vår pris
412,-

(Innbundet) Fri frakt!
Leveringstid: Sendes innen 21 dager
På grunn av Brexit-tilpasninger og tiltak for å begrense covid-19 kan det dessverre oppstå forsinket levering.

Innbundet
Legg i
Innbundet
Legg i
Vår pris: 412,-

(Innbundet) Fri frakt!
Leveringstid: Sendes innen 21 dager
På grunn av Brexit-tilpasninger og tiltak for å begrense covid-19 kan det dessverre oppstå forsinket levering.

Om boka

This text is designed to bridge the gap between research and practice, by emphasizing practice from a conceptual viewpoint. The authors discuss and review the literature on online help and they provide a cognitive perspective on the design and evaluation issues. The goal is to provide a review and analysis of the issues in the design and evolution of online help systems. The book should be of interest to those conducting research on document design and technical writing in English and psychology and in the college of engineering; interface design in computer science, psychology, and human factors; and human factors issues in government and industry labs, the defence industry, the communications industry, and the computer industry.

Fakta

Innholdsfortegnelse

Part 1 Online help in context: designing usable systems; helping the user; online help defined; conclusion; an overview of the book. Part 2 Medium of delivery and the design process: description of the study and its participants; interview analysis; core issues influencing the design of online help; constraints on the design of online documentation; the relationship between online and hardcopy documentation; training writers to develop online documentation; the writer's responsibilities; issues and principles for online document design. Part 3 A task model for online help: the audience for online help - what we have learned from research in document design; the audience for online help -what we have learned from research in interface design; a task model for online help. Part 4 Understanding the design process: characterizing our participants; characterizing help design teams; the design process elaborated; an overview of the design process; summary of design process findings. Part 5 An overview of evaluation requirements and options: defining a "good" help system; the audience for the evaluation?; sources of evaluation data; effective evaluation strategies. Part 6 The help design evaluation questionnaire (HDEQ): goals for the design; evaluating content versus design; evaluating the design of online help; the HDEQ questions. Part 7 Findings from the evaluation of help systems: evaluation goals; overall ratings; appendix - the help design evaluation questionnaire.