Learn how to harness the power of relationshipswith yourself, clients, and colleaguesto help you define and achieve professional and personal success. In this updated second edition, author Peter Rouse provides a framework to guide you in instituting reflection and change in your life in order to build and maintain relationships. Although the author uses lawyers and law firms as examples, anyone interested in utilizing relationships with clients and colleagues to improve their business or themselves will benefit from this book. Topics include: Identify your firms true values and discover what qualities are needed to develop them furtherLearn to value and appreciate clients as a means for positive changeDiscover how to handle responsibility and blame in a client-focused perspectiveChange your self-perception and improve your perception of the worldLearn how your workspace can effect client-perceptionRecognize and embrace change as an opportunity for growth within the firmUnderstand important skills of self-management and learn to listen to physical signalsLearn simple behavioral techniques to build trust and lasting relationshipsPromote the conditions within your firm that will allow relationship building to flourish