Introducing Language in the Workplace
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Part I. Introducing Language in the Workplace: 1. Introducing language in the workplace; 2. Approaches to exploring language in the workplace with contributions by Jonathan Clifton, Janet Holmes, Veronika Koller and Helen Spencer-Oatey; Part II. What Are Some Key Topics in Workplace Research?: 3. Directives and requests at work; 4. Social talk, humour and narrative at work; 5. Complaints, disagreement and conflict talk at work; Part III. What About Identity and the Way This Is Enacted in the Workplace?: 6. The language of leadership; 7. Gender and language at work; 8. Culture and language at work; Part IV. So What?: 9. Implications and applications of workplace research.
This introductory textbook summarises key topics from up-to-date workplace discourse research, with over 160 international examples.