Law Enforcement Communication
Essential Skills for Solving Crimes, Managing Difficult People, and Improving Officer Safety
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Officers rely on good human relations skills to deescalate dangerous confrontations, facilitate cooperation, and solve crimes. Readers will learn the skills and attitudes necessary to build trust and rapport, resolve conflict, manage emotions, gain valuable information, and deal more effectively with difficult people. Additional chapters examine persuasive communication, emotional intelligence, and the importance of leadership in creating a culture of communication excellence.
Law Enforcement Communication is an enlightening and intellectual resource well suited for courses in policing and law enforcement. It also provides a valuable resource for working law enforcement professionals, trainers, or anyone else interested in improving their personal and career success.