Level 3: Customer Service Specialist

Level 3: Customer Service Specialist is the fourth book in a series of Apprenticeship Companion books. The Apprenticeship Companion series of books is designed to support apprentices studying towards the End Point Assessment (EPA) in their chosen subject. Les mer
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250,-

(Paperback)
Leveringstid: Sendes innen 7 virkedager

Paperback
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Paperback
Legg i
Vår pris: 250,-

(Paperback)
Leveringstid: Sendes innen 7 virkedager

Level 3: Customer Service Specialist is the fourth book in a series of Apprenticeship Companion books. The Apprenticeship Companion series of books is designed to support apprentices studying towards the End Point Assessment (EPA) in their chosen subject.

The books are easy to read and theories and hypotheses are explained in a plain and straightforward manner.

The books are designed to match the modules of study in the apprenticeship standard and make selective, independent, study very straightforward.

These books will become a valuable point of reference not only whilst studying for an apprenticeship, with many areas of support and guidance appropriate and relevant to a career after the qualification has been achieved.
FAKTA
Utgitt:
Forlag: The Choir Press
Innbinding: Paperback
Språk: Engelsk
ISBN: 9781789632866
Format: 23 x 16 cm
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Tim Webb studied Hospitality Management at The Colchester Institute before becoming a Lecturer in Hospitality Management, gaining a Cert Ed and a PGCE along the way. With over thirty years’ experience in the design, development and delivery of learning across all age ranges and in all settings, that experience has been invested into this Companion book to support the Level 3; Customer Service Specialist Apprenticeship. Tim is a Fellow of the Institute of Leadership and Management and the British Institute of Innkeeping.