This resource is designed to facilitate and support the delivery of training for care services staff. Like other Towards Outstanding titles, it is built on the premise that reflection is a critical tool for driving improvement. Along with the core text Towards Outstanding: A Guide to Excellence in Health and Social Care (to which trainees require personal or shared access) and Towards Outstanding: A Self-Development Reflection Workbook (of which they should own a personal copy), it explains why reflection, assessment and continuous improvement are critical ingredients of exceptional care. With this foundation in place, a series of sessions spanning a wide range of topics allow staff to explore and collaborative plan the best way for their own organisation and team to move forward. Interactive and engaging, the wisdom and practical guidance contained in this resource can set any service on the road to an 'Outstanding' rating.