"Griffin's approach in Complete Training Evaluation is spot on. This book provides clear direction for training professionals who wish to create and implement a credible training evaluation plan to demonstrate the organizational value of their efforts."

James D. Kirkpatrick, Co-author, Training on Trial

"Richard Griffin is a real expert on the ROI of L&D. He combines an academically rigorous approach to research with a real-world knowledge and understanding of the challenges facing L&D professionals in measuring the return on investment in their activities, and, as a result, produces work that really drives the issue of ROI forward."

Elizabeth Eyre, Senior Editor at Mind Tools

"I regard it as both a pleasure and a privilege to applaud this innovative and insightful text which will provide essential reading and practical guidance for all who are involved in the field of training, education and impact evaluation of the same. This inspiring text provides a range of pragmatic recommendations, solutions and guidance that have been informed by personal testimony, experience and evidence-based practice acquired by the author who is regarded as an expert in his field."

Emeritus Professor David Sines, Buckinghamshire New University