PMP: Project Management Professional Exam Deluxe Study Guide

NOTE: The book included the incorrect URL to access the online test banks provided with the purchase of this book. The correct URL is: www.wiley.com/go/sybextestprep.


Comprehensive, hands-on prep for the latest PMP exam


PMP Project Management Professional Exam Deluxe Study Guide, Third Edition, is your ultimate resource for one-stop exam preparation. Les mer
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NOTE: The book included the incorrect URL to access the online test banks provided with the purchase of this book. The correct URL is: www.wiley.com/go/sybextestprep.


Comprehensive, hands-on prep for the latest PMP exam


PMP Project Management Professional Exam Deluxe Study Guide, Third Edition, is your ultimate resource for one-stop exam preparation. Fully updated to reflect the latest version of the PMP exam, this guide provides coverage of the entire exam outline, with clear explanations every step of the way. Expanded coverage of AGILE includes the basic principles, value-driven delivery, stakeholder engagement, team performance, adaptive planning, problem detection and resolution, and continuous improvement to align with the A Guide to the Project Management Body of Knowledge (PMBOK (R) 6th Edition) and its increased emphasis on agile, adaptive and iterative practices. Each chapter includes hands-on scenarios that help you internalize essential PMP concepts, and "How This Applies to Your Current Project" sidebars illustrate real-world applications of important project management practices. You also get a year of FREE access to the Sybex interactive online learning environment, featuring an assessment test, electronic flashcards, practice questions, and audio review; with this new edition, you also get access to free eBooks and bonus chapter resources to supplement your learning and deepen your understanding. Two bonus practice CAPM exams are provided for those studying for the Certified Associate level exam.


If you are serious about earning your PMP certification, you have to be serious about prep. This guide is packed with resources, information, and the tools you need to succeed on the big day.





Master 100 percent of the exam objectives, including expanded coverage of agile

Practice applying your skills to real-world workplace scenarios

Access online practice questions, flashcards, and two bonus CAPM exams



The PMP certification is recognized around the world for validating the most in-demand skillset in today's IT marketplace. When you're ready to take on the challenge, the PMP Project Management Professional Exam Deluxe Study Guide is your one-stop resource for success.


To register for access to the online test banks included with the purchase of this book, please visit: www.wiley.com/go/sybextestprep.

Fakta

Innholdsfortegnelse

Introduction xxi


Assessment Test xxxii


Chapter 1 What Is a Project? 1


Is It a Project? 2


Projects vs. Operations 3


Stakeholders 5


Project Characteristics 7


What Is Project Management? 8


Programs 9


Portfolios 9


Organizational Project Management 11


Project Management Offices 11


Skills Every Good Project Manager Needs 13


Technical Project Management Skills 14


Business Management and Strategic Skills 15


Communication Skills 15


Organizational and Planning Skills 15


Conflict Management Skills 16


Negotiation and Influencing Skills 16


Leadership Skills 17


Team-Building and Motivating Skills 17


Role of a Project Manager 18


Understanding Organizational Structures 18


Functional Organizations 20


Project-Oriented Organizations 23


Matrix Organizations 25


Other Organizational Structures 28


Project-Based Organizations 29


Understanding Project Life Cycles and Project Management Processes 29


Project Phases 29


Project Life Cycles 31


Project Management Process Groups 34


Agile Project Management 40


Project Life Cycles 41


Agile Roles and Responsibilities 42


Sprint Planning 43


Daily Standups or Scrum Meetings 44


Sprint Review and Retrospective 45


Other Methodologies 45


Understanding How This Applies to Your Next Project 46


Summary 46


Exam Essentials 47


Review Questions 49


Chapter 2 Creating the Project Charter 55


Exploring the Project Management Knowledge Areas 57


Project Integration Management 59


Project Scope Management 61


Project Schedule Management 62


Project Cost Management 63


Project Quality Management 64


Project Resource Management 65


Project Communications Management 66


Project Risk Management 67


Project Procurement Management 68


Project Stakeholder Management 68


Understanding How Projects Come About 69


Needs and Demands and Other Factors That Lead to Project Creation 70


Feasibility Studies 72


Performing Project Selection and Assessment 73


Using Project Selection Methods 75


Kicking Off the Project Charter 83


Business Documents 84


Agreements 87


Enterprise Environmental Factors 87


Organizational Process Assets 89


Tools and Techniques 91


Formalizing and Publishing the Project Charter 92


Pulling the Project Charter Together 93


Key Stakeholders 94


Project Charter Sign-Off 96


Assumptions Log 97


Identifying Stakeholders 97


Identify Stakeholders Inputs 97


Stakeholder Analysis 99


Stakeholder Register and Other Outputs 102


Introducing the Kitchen Heaven Project Case Study 103


Understanding How This Applies to Your Next Project 107


Summary 108


Exam Essentials 109


Review Questions 111


Chapter 3 Developing the Project Scope Statement 117


Developing the Project Management Plan 119


Developing Project Management Plan Inputs 120


Documenting the Project Management Plan 123


Overview of the Project Scope Management Knowledge Area 126


Plan Scope Management 127


Understanding the Plan Scope Management Inputs 128


Using Plan Scope Management Tools and Techniques 129


Alternatives Analysis 130


Documenting the Scope Management Plan 131


Documenting the Requirements Management Plan 132


Collecting Requirements 132


Gathering Inputs for the Collect Requirements Process 134


Using the Tools and Techniques of the Collect Requirements Process 138


Documenting Requirements 143


Defining Scope 145


Product Analysis 147


Writing the Project Scope Statement 148


Understanding the Scope Statement Components 148


Approving and Publishing the Project Scope Statement 151


Updating the Project Documents 151


Creating the Work Breakdown Structure 153


Gathering the WBS Inputs 154


Decomposing the Deliverables 154


Constructing the WBS 155


Creating WBS Process Outputs 163


Understanding How This Applies to Your Next Project 168


Summary 169


Exam Essentials 170


Review Questions 172


Chapter 4 Creating the Project Schedule 179


Overview of the Project Schedule Management Knowledge Area 180


Creating the Schedule Management Plan 182


Defining Activities 183


Define Activities Process Inputs 184


Tools and Techniques for Defining Activities 184


Define Activities Outputs 184


Understanding the Sequence Activities Process 186


Sequence Activities Tools and Techniques 187


Project Management Information System (PMIS) 191


Sequence Activities Outputs 192


Estimating Activity Resources 192


Estimate Activity Resources Inputs 193


Estimate Activity Resources Tools and Techniques 194


Estimate Activity Resources Outputs 194


Estimating Activity Durations 195


Estimate Activity Durations Inputs 197


Estimate Activity Durations Tools and Techniques 197


Estimate Activity Durations Outputs 201


Developing the Project Schedule 202


Develop Schedule Inputs 203


Develop Schedule Tools and Techniques 204


Scheduling Process Outputs 217


Understanding How This Applies to Your Next Project 226


Summary 227


Exam Essentials 228


Review Questions 230


Chapter 5 Developing the Project Budget and Communicating the Plan 235


Overview of the Project Cost Management Knowledge Area 236


Creating the Cost Management Plan 238


Performing Plan Cost Management 238


Creating the Cost Management Plan 238


Estimating Costs 240


Estimate Costs Inputs 241


Tools and Techniques to Estimate Costs 243


Estimate Costs Process Outputs 244


Establishing the Cost Baseline 246


Determine Budget Inputs 247


Determine Budget Tools and Techniques 248


Determine Budget Process Outputs 249


Understanding Stakeholders 252


Analyzing Stakeholders 253


Stakeholder Engagement Plan 255


Overview of the Project Communication Management Knowledge Area 255


Communicating the Plan 256


Plan Communications Management Inputs 257


Tools and Techniques for Plan Communications Management 258


Plan Communications Management Outputs 263


Understanding How This Applies to Your Next Project 267


Summary 268


Exam Essentials 269


Review Questions 270


Chapter 6 Risk Planning 275


Planning for Risks 276


Overview of the Project Risk Management Knowledge Area 277


Planning Your Risk Management 278


Plan Risk Management Inputs 279


Tools and Techniques for Plan Risk Management 280


Creating the Risk Management Plan 281


Identifying Potential Risk 287


Identify Risks Inputs 288


Tools and Techniques for Identify Risks 289


Identify Risks Outputs 294


Analyzing Risks Using Qualitative Techniques 296


Perform Qualitative Risk Analysis Inputs 296


Tools and Techniques for Perform Qualitative Risk Analysis 297


Ranking Risks in the Risk Register 305


Quantifying Risk 305


Tools and Techniques for Perform Quantitative Risk Analysis 306


Perform Quantitative Risk Analysis Outputs 311


Developing a Risk Response Plan 312


Tools and Techniques for Plan Risk Responses 313


Plan Risk Responses Outputs 318


Understanding How This Applies to Your Next Project 323


Summary 324


Exam Essentials 325


Review Questions 326


Chapter 7 Planning Project Resources 331


Overview of the Project Procurement Management Knowledge Area 332


Procurement Planning 333


Plan Procurement Management Inputs 334


Tools and Techniques for Plan Procurement Management 339


Plan Procurement Management Outputs 341


Overview of the Project Resource Management Knowledge Area 348


Developing the Resource Management Plan 349


Plan Resource Management Inputs 349


Plan Resource Management Tools and Techniques 352


Plan Resource Management Outputs 354


Project Quality Management Knowledge Area Overview 357


Quality Planning 358


Plan Quality Management Inputs 358


Tools and Techniques for Plan Quality Management 360


Plan Quality Management Outputs 367


Bringing It All Together 370


Understanding How This Applies to Your Next Project 374


Summary 375


Exam Essentials 376


Review Questions 378


Chapter 8 Developing the Project Team 383


Directing and Managing Project Work 384


Direct and Manage Project Work Inputs 386


Tools and Techniques of Direct and Manage Project Work 387


Outputs of Direct and Manage Project Work 388


Acquiring the Project Team and Project Resources 392


Acquire Resources Inputs 393


Tools and Techniques of Acquire Resources 394


Outputs of Acquire Resources 395


Developing the Project Team 397


Tools and Techniques of Develop Team 398


Outputs of Develop Team 413


Managing Project Teams 416


Tools and Techniques for Managing Teams 417


Emotional Intelligence (Interpersonal and Team Skills) 420


PMIS 420


Managing Project Team Outputs 420


Implement Risk Responses 421


Understanding How This Applies to Your Next Project 424


Summary 425


Exam Essentials 426


Review Questions 427


Chapter 9 Conducting Procurements and Sharing Information 433


Conducting Procurements 435


Conduct Procurements Tools and Techniques 436


Conduct Procurements Outputs 442


Laying Out Quality Assurance Procedures 445


Inputs to Manage Quality 445


Manage Quality Tools and Techniques 446


Manage Quality Outputs 451


Manage Project Knowledge 452


Tools and Techniques to Manage Project Knowledge 453


Manage Project Knowledge Outputs 454


Managing Project Information 454


Tools and Techniques of Manage Communications 455


Outputs of Manage Communications 461


Managing Stakeholder Engagement 463


Manage Stakeholder Engagement Inputs 463


Tools and Techniques for Manage Stakeholder Engagement 464


Manage Stakeholder Engagement Outputs 464


Understanding How This Applies to Your Next Project 468


Summary 469


Exam Essentials 470


Review Questions 472


Chapter 10 Measuring and Controlling Project Performance 477


Monitoring and Controlling Project Work 479


Monitor and Control Project Work Inputs 480


Monitor and Control Project Work Outputs 482


Controlling Procurements 484


Controlling Procurements Inputs 485


Control Procurements Tools and Techniques 487


Control Procurements Outputs 489


Monitoring Communications 492


Monitor Communications Inputs 493


Monitor Communications Tools and Techniques 494


Monitor Communications Outputs 496


Managing Perform Integrated Change Control 499


How Change Occurs 500


Change Control Concerns 500


Configuration Control 502


Change Control System 502


Perform Integrated Change Control Inputs, Tools and Techniques, and Outputs 506


Monitoring Stakeholder Engagement 508


Understanding How This Applies to Your Next Project 511


Summary 512


Exam Essentials 513


Review Questions 514


Chapter 11 Controlling Work Results 519


Monitoring and Controlling Risk 521


Monitor Risks Inputs 522


Monitor Risks Tools and Techniques 523


Monitor Risks Outputs 524


Controlling Cost Changes 526


Control Costs Inputs 526


Control Costs Tools and Techniques 527


Control Costs Outputs 537


Monitoring and Controlling Schedule Changes 540


Control Schedule Inputs 541


Control Schedule Tools and Techniques 541


Control Schedule Outputs 543


Utilizing Control Quality Techniques 544


Control Quality Inputs 544


Control Quality Tools and Techniques 545


Control Quality Outputs 553


Validating Project Scope 554


Controlling Scope 555


Control Scope Inputs 555


Control Scope Tools and Techniques 556


Control Scope Outputs 556


Controlling Resources 557


Understanding How This Applies to Your Next Project 560


Summary 562


Exam Essentials 562


Review Questions 564


Chapter 12 Closing the Project and Applying Professional Responsibility 569


Formulating Project Closeout 571


Characteristics of Closing 572


Project Endings 572


Closing Out the Project 575


Administrative Closure Procedures 576


Close Project or Phase Inputs 577


Close Project or Phase Tools and Techniques 578


Close Project or Phase Outputs 578


Closing Out the Procurements 582


Celebrate! 582


Releasing Project Team Members 583


Balancing Stakeholders' Interests at Project Close 583


Competing Needs 584


Dealing with Issues and Problems 584


Balancing Constraints 585


Professional Responsibility 587


Responsibility 587


Respect 590


Fairness 593


Honesty 596


Role Delineation Study 597


Applying Professional Knowledge 598


Project Management Knowledge 598


Education Providers 598


Industry Knowledge 599


Understanding How This Applies to Your Next Project 602


Summary 604


Exam Essentials 605


Review Questions 607


Appendix A Answers to Review Questions 613


Chapter 1: What is a Project? 614


Chapter 2: Creating the Project Charter 615


Chapter 3: Developing the Project Scope Statement 617


Chapter 4: Creating the Project Schedule 618


Chapter 5: Developing the Project Budget and Communicating the Plan 620


Chapter 6: Risk Planning 622


Chapter 7: Planning Project Resources 623


Chapter 8: Developing the Project Team 625


Chapter 9: Conducting Procurements and Sharing Information 626


Chapter 10: Measuring and Controlling Project Performance 628


Chapter 11: Controlling Work Results 629


Chapter 12: Closing the Project and Applying Professional Responsibility 631


Appendix B Process Inputs and Outputs 633


Initiating Processes 634


Planning Processes 636


Executing Processes 658


Monitoring and Controlling Processes 669


Closing Processes 681


Index 683

Om forfatteren

Kim Heldman, PMP, is Senior Manager, IT/Chief Information Officer for the Regional Transportation District in Denver, Colorado. She has over 25 years of experience in project management and more than 18 years of experience in senior management positions. Kim is the author of several books on project management, including Project Management JumpStart, 3rd Edition, and the eight previous editions of the bestselling PMP Project Management Professional Study Guide. You can visit Kim's website at www.kimheldman.com.