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"The author has identified the essential ingredients for successful mediation gained over 50 years of practice, and training. He comprehensively explains how, when, and where to use them. Full of insight into the complexities of conflict, it is an absolute gem for aspiring lay practitioners and an inspiring analysis for all practising mediators."

Margot Moffitt, LLB, FMCA, family mediator and Director at Family Mediation North East

"This book will be an invaluable core text for mediation foundation courses. For lay mediators and the public, the timing is excellent. In my role as a mediator, and in my personal life as a consumer of health and public services, I am witnessing spiralling levels of anger and frustration, lack of accessibility of public and health services, and increased reliance on technology. Unresolved or poorly managed conflict dehumanises us all. Dr Whatling's book gives us the framework and the tools to restore our common humanity."

Marilyn Webster, FMC Accedited Mediator, Director, Prime Resolution Ltd

"Described by the author as a “self-help tool-kit for resolving arguments in everyday life”, the book certainly achieves that goal but is also a useful reference for experienced and novice mediators alike. There is a good balance between mediation theory and practical advice, with a number of examples of the author’s vast experiences to emphasise the points that he postulates. The book would be a good inclusion in any mediator’s library."

Patrick Scott, Mediator, Isle of Arran, Scotland

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