From Control to Drift
The Dynamics of Corporate Information Infrastructures
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This book presents six in-depth case studies of large corporations - AstraZeneca, IBM, Norsk Hydro, Roche, SKF, and Statoil - which offer a rich picture of the main issues involved in information infrastructure implementation and management. Far from being a linear process, the use of the information infrastructure is in fact an open-ended process, in many cases out of control. Current management models and consulting advice do not seem to be able to cope with such a business landscape.
This book provides the reader with interpretations and theories tha can foster a different understanding and approach. Thus, the economics of standards, complexity theory, and actor-network theory are harnessed to penetrate the issues emerging from the case studies and to generate a new conception of the information infrastructure that is relevant both for researchers and practitioners.