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"The authors have succeeded in creating an impressively well-structured, comprehensive exploration of the field of knowledge management. Each topic is examined with a common-sense approach, and the book never loses sight of the issues that really matter to organizations. Knowledge Management - a blueprint for delivery promises to be of enormous value to anyone interested in KM."

Simon Lelic, Editor, Knowledge Management magazine

"This is a 'must read' book for any manager in any industry today. . The approach to implementing KM and building a learning organization outlined by the authors is underpinned by major concepts that cannot be ignored by businesses that want to survive and thrive in the 21st century."

Prof Brian Lehaney, School of Mathematical and Information Sciences, Coventry University

"Today's economic and business environment is driving organizations to re-think notions of resources (to include intangible assets, tacit knowledge and individual and group contributions) and of capabilities (to include knowledge creation and sharing, cross boundary processes, and learning). Organizations now require a coherent and holistic strategy for knowledge, within which practical initiatives can be supported. This new book is a timely contribution which draws on the experience of the authors in developing such strategies and implementing the results."

Paul Quintas, Professor of Knowledge Management, The Open University Business School

"At Futurelab, we spend a lot of time looking ahead. But how can organizations best prepare for a speeded-up, broadband future? Integrating knowledge and learning is increasingly the most important core capability of successful companies - to successfully face the future, we need to learn to make the best of what information, knowledge and tools we have available now. This book is the primer we all need - full of practical and specific advice, grounded in experience."

Martin Freeth, Chief Executive NESTA Futurelab

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